Rosemary Latney
(in the last week)
"I was very pleased with Hvac Technician Alan's Customer friendly work ethic, his ability to quicklytroubleshoot the poblem and correct it It"
Earline Bradley
(in the last week)
"Jeff was very professional and patient with us. He spent time explaining our present situation and options how to resolve the matter. We chose what would be best for us to do. By purchasing a new air conditioner and heating system, with installation the very next day. Thanks You Jeff Eli and Earline Bradley"
Hector Torres
(in the last week)
"I'm only giving 5 stars to their tech, Victor. This guy came to our house to fix a problem a previous tech couldn't fix correctly. This guy Victor was honest and professional throughout the entire process. If you want to get your AC checked or fixed by this company, make sure to request Victor. He will work hard on making sure your issues are fixed."
Keisha Bryant
(in the last week)
"Micah is absolutely phenomenal! He figured out the issue and resolved it in no time. I’ll always remember his compassion and expertise. He made sure we had working air before he left and I can tell he truly cares about who he services. Thank you for saving the day!"
kevin kempton
(in the last week)
"Daniel the sales rep did a great job. He explained everything in detail and answered any questions I had. He also was nice to my children as they were asking him a bunch of unrelated questions. Tim was my installer, he was great. I'm one that likes to watch and he didn't have a problem with that at all. Tim also answered any questions that I had and kept me up to date as things progressed. The team I had out here today was awesome. Tim had costumer satisfaction in his mind at all time. His attention to detail was impeccable."
Linda Jackson
(in the last week)
"Dustin Burr did an outstanding job on repairing my air conditioning unit. He was very professional, knowledgeable, and highly skilled. I really appreciate him for completing my repairs in a timely and efficient manner. I would recommend One Hour to my friends and family."
Tom Hawbaker
(in the last week)
"This is story about professionalism and integrity, a tale every homeowner wants to hear. Rest assured, the technician earning these accolades -- P. Jack Drakulich -- will be requested by name for all our future HVAC service needs. Briefly, this past winter, our 2020 Goodman furnace would routinely stop running after a day or so, without the fuse being tripped. The furnace would immediately restart when the fuse was turned off and then back on; and continue running another 24-36 hours before shutting down again. Otherwise, the furnace was in perfect operating order. Goodman described the defect as a "lock out" and attributed the problem to certain recall parts (blower guard kit) installed in 2022. It described the fix as simple -- remove the blower guard kit and replace the existing plastic drain pan with a metal one. Goodman provided the metal drain pan and agreed to cover the labor. We asked the technician who performed the 2022 recall to complete the fix. Upon completion, the inducer started, the burners ignited, but the furnace quickly emitted a burning odor, running hot. It shut down shortly after ignition. The blower did not start. The technician told us this new problem was unrelated to the 2024 warranty work and that he would now have to start billing us rather than Goodman to identify and resolve the problem. He assured us the furnace had been put back in proper working order. We declined his service on the spot, despite his assertion that there may be a simple fix. We called McCarthy to review, evaluate and remedy the defect(s) rendering our furnace inoperable. Jack -- who had a real opportunity to profit from our predicament -- immediately solved the mystery. He advised the blower was not plugged in, contrary to the prior technician's assurances that he had hooked everything back up. Rather than remaining mum and billing additional time and ordering unneeded replacement parts, Jack promptly rectified the problem. We spent the balance of his service call time making sure there no other actual or potential issues left behind by the prior technician, including the possible loss of refrigerant. Jack confirmed the AC was running, normally. Jack's a straight shooter. We recommend him without hesitation."
Mark Westover
(in the last week)
"Fantastic service. Competitive pricing. They went the extra mile. They installed a new super efficient modulating furnace and heat pump combo. My house is now zoned and each area stays just how we like it. I'm very happy."
Ashley Schroeder
(in the last week)
"Had a great experience with OneHourHeating today. We’ve been working through some new system issues and our tech was kind, professional, funny, and made sure to explain everything he was doing before and after he was done. Highly recommend them!"
Nori Phan
(in the last week)
"Lee and Frank was awesome. They came to my house around 1500 and stayed until the work was done. There was some wiring issues that caused my AC head units to not work properly. They were professional and seem to luv there job. I give them 5 stars for work ethics but three stars for company's practice as they offered to sell me $600 thermostat where I could of bought the same one from Home Depot for$100. Just an inside tip..I know it's just business but upselling a product 600% due to convenience is a bit high."
