When you place a call to One Hour, you set in motion a list of procedures that every one of our employees -- from our customer service representatives to our owner -- train to execute perfectly every call. This means that you know what to expect every time.
No mistakes. No confusion. No worries.
Our friendly customer service representative will listen to your needs and assign the best technician for your situation. They’ll find the appointment date and time that fits closest to your needs.
Our CSR gives your information to one of our highly trained technicians, who call you before leaving for your home to give you an exact time of arrival. Rest assured, all of our technicians have undergone background checks and regular drug testing. They are trained weekly and tested regularly to ensure their abilities meet the highest standards of our customers.
Our technician will arrive at your door with a smile, introduce and identify himself with a One Hour identification badge, and put on his shoe covers to protect your flooring. Once inside, the technician will confirm your problems and embark on finding a solution.
One our technician determines the necessary repairs, they will notify you in writing what the repair is and what you can expect for the price. At that point, you will either accept or decline the proposed repairs.
The technician will complete any work you authorize. Our vehicles are a “warehouse on wheels”. Our goal is to be able to complete 90% of all repairs we encounter right then and there. Finally, our technician will deliver his completed invoice and explain how the repairs were made. You’ll receive a feedback card that enables you to review our entire process.
If you are not 100% satisfied, please let us know so we have a chance to make it right. If you’re not a happy One Hour customer, we’re not happy.
One Hour Heating & Air Conditioning is proud to serve Lee’s Summit and surrounding areas with quality furnace and air conditioner repair, maintenance, and installation. Since 1983, our status as a leading HVAC company in Lee's Summit and Greater Kansas City is based on our expert technicians, our professional service, and our 100% customer satisfaction guarantee.
At One Hour Heating & Air Conditioning, we offer the following services:
Our mission, to provide the best heating and air conditioning service in Lee’s Summit and greater Kansas City, is what we strive for every day. We promise a prompt arrival, highly trained technicians, straightforward pricing, and the guarantee that no matter what we do for you, the job will be done to your complete satisfaction.
One Hour Heating & Air Conditioning is a registered contractor for the HERO Program. HERO is a new program available to Lee's Summit and most of the Kansas City Metro that gives homeowners a smart new way to finance home improvements.
The One Hour Way
Our reputation is built on ensuring that every One Hour employee is trustworthy, highly trained, skilled, and experienced. Everyone who works for One Hour undergoes pre-employment and random drug screening and criminal background checks.
Your complete satisfaction with our heating and air conditioning services and technicians is 100% guaranteed. To see our industry-leading guarantees, click here.
Our on-time promise is the best in the country. We promise we'll arrive within our promised appointment window, or you don't pay a dime. We'll complete 90% of repairs with the parts on our fully-stocked vehicles, and we'll fix it right the first time.