ONE HOUR GUARANTEES

One Hour Heating and Air ConditioningHow do you know a company cares about the quality of their work? They stand behind it – that’s how. At One Hour Heating & Air Conditioning, the warranties and guarantees are industry leading because of our experienced technicians and the high quality parts we use. Our technicians are friendly, clean, polite, drug tested and experienced—and our techniques are state-of-the-art, guaranteed!

ON TIME GUARANTEE

Your complete satisfaction with our heating and air conditioning services and technicians is 100% guaranteed. The on-time guarantee is one of the best in the country, and backed by heating and air technicians that are trained, skilled and experienced to exceed your expectations and needs. You will never be kept waiting – “Always on time… or you don’t pay a dime.”

If your One Hour Heating & Air Conditioning serviceman is even one minute late the service is on us. Plus, we have convenient appointment times that fit your schedule, 7 days a week.

PROPERTY PROTECTION & CLIENT RESPECT GUARANTEE

Our technicians are the best in skill, attitude, and workmanship and while they are in your home, your property will be protected from any possible damage. Our technicians will not swear or use tobacco products while on your property. They will courteously answer any questions or concerns and leave your home as neat as they found it. They will wear protective shoe covers and place floor protection on all work and traffic areas. If they fail to do any of the above, we will give you a five (5) year Comfort Club membership at no charge to you.

PEACE OF MIND TOTAL SERVICE GUARANTEE

Compare our Total Service Guarantee with any other and you’ll find a major difference with our generous warranty coverage. For ten (10) full years after the installation of your Optimum or Premier System or five (5) full years on Deluxe Systems you will not pay for any equipment failure-related service calls (as long as you maintain your system annually in accordance with One Hour recommendations). That’s a total worry free system performance for the next ten (10) years on an Optimum or Premier and five (5) years on a Deluxe System

$500 NO FRUSTRATION GUARANTEE

If your system breaks down during the first two (2) years and leaves you without heating or cooling, we guarantee to repair your system within 24 hours of the time you call us or we will give you $500 for your inconvenience.

TOTAL COMFORT GUARANTEE

We want you to be comfortable, so that’s why we guarantee that the system(s) we have installed in your home will heat or cool your home to a custom design and specification for a full five (5) years.

We guarantee a temperature variance of no more than plus or minus three (3) degrees of the design specifications at your thermostat whether heating or cooling your home.

If the desired temperature selection is not achieved, we will make any modifications, repairs, and if necessary, replace the system at no additional charge to you.

TOTAL REPLACEMENT “NO LEMON” GUARANTEE

If the compressor in your air conditioner fails in the first five (5) years of installation, we don’t just replace the compressor, we install a completely new air conditioner and give you a brand new five (5) year “No Lemon” Guarantee.

If the heat exchanger in your furnace fails in the first ten (10) years after installation, we don’t just replace the defective heat exchanger, we install a completely new furnace and give you a brand new ten (10) year “No Lemon” Guarantee.

EXCLUSIVE TWO-YEAR SATISFACTION GUARANTEE

We insist on your 100% complete satisfaction with the craftsmanship and materials provided by us and paid for by you. If within two (2) years from the date of your agreement, you are dissatisfied with the performance of your comfort system (or component) we will make any and all modifications (including replacement of the system or component, if necessary) to meet your satisfaction.


UWIN GUARANTEES

UWin_Logo-Green2UWIN serves as a customer service resource that allows elite home services contractors to provide an extra level of protection and peace of mind to residential home services consumers.

When you do business with a UWIN endorsed contractor you will have an employee working in your home who has been drug tested, background checked, and properly trained.

Our company agrees to the UWIN Code of Ethics, carries current liability and workers compensation insurance and is licensed by all appropriate government agencies.

  • We conduct random drug testing on our employees on an ongoing basis.
  • We complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee.
  • We maintain the highest degree of customer service.
  • We provide UWIN with all information requested regarding your transaction.
  • We allow UWIN to make a final decision regarding any customer resolution.
  • We properly train all technicians and sales people before sending them into your home.
  • We provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
  • We always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state and federal laws.

Visit www.877655uwin.com for additional information.